The following policy describes the refund practices for the Casino. This refund policy is an attachment to our Terms and Conditions. Please read and ensure understanding of both documents before playing.
No refund can be completed once the alleged deposit (including the bonus) has been played using the Services.
A refund request will only be considered if it is requested within the first twenty-four (24) hours of the alleged transaction, or within thirty (30) days if a Player alleges that another individual (or a minor) has accessed his/her Player Account.
We reserve the right to withhold any refund or reverse transaction until the identity of the Player Account User is adequately established to our satisfaction, in order to ensure that any payment made to Us will be honored after a refund has been made. You agree to provide, in case We demand, a notarized identification, or any other certified identification in accordance with the applicable laws of Your jurisdiction. If such notarized or certified identification is not provided within five (5) days of our request, then such refund or reverse transaction shall not be effected, Your Player Account shall be closed and You shall forfeit all funds in Your Player Account, such decision shall be final, binding and not subject to appeal.
If you have funded your account with a Credit Card we reserve the right to pay all withdrawal requests up to the total amount deposited as refunds against the purchases you have made. If your withdrawals exceed the total amount deposited, any excess amount will be paid to you via one of our alternative methods available in the cashier.
If any credit card purchases are considered to carry an unacceptable risk for security or legal reasons either by our credit card processors or by our Casino managers, the Casino will initiate refunds for all such transactions back to the credit card, and notify all the appropriate authorities and parties.
If, for any reason, you are not satisfied with our services and request to issue a refund for the balance currently held in your account. Before a refund is processed all bonuses and winnings in your balance will be deducted prior to calculating the amount to be refunded.
If you want to block your account, write to our support service. Please note that account lockout is possible only after a call to the support manager for the account owner.
In the case of real money on the account, pre-fill an application for their withdrawal by fulfilling all the conditions described in section 8 of the Rules and Conditions of the casino. After account blocking, all funds that were on the account at the time of blocking will be written off.